Refund policy

RETURN AND REFUND POLICY

At Amazing Natures, we take product quality and customer satisfaction seriously. This policy operates alongside your rights under the Australian Consumer Law.

CHANGE-OF-MIND RETURNS

Because our honey products are consumable food items, we do not accept returns, exchanges or refunds where a customer:

• changes their mind;
• selects the wrong product;
• finds the product cheaper elsewhere; or
• no longer wants the order after it has been dispatched.

If you wish to cancel or change an order, please contact us as soon as possible through our Contact Us page. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please contact us if your order arrives damaged, faulty, unsafe, incorrectly supplied or significantly different from its description.

Provide:

• your order number;
• a description of the problem; and
• clear photographs of the product, packaging and shipping label where applicable.

Please do not consume a product if its seal is damaged, the packaging appears tampered with, or you believe the product may be unsafe.

We may ask for reasonable proof of purchase and information necessary to assess the issue. Please do not dispose of the affected product until we have responded, unless keeping it would be unsafe.

REMEDIES

If a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a replacement, refund or another applicable remedy.

For a major problem, you may choose between a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time.

Where a return is required for a valid consumer-guarantee claim, we will provide return instructions and cover reasonable return costs where required by law.

REFUNDS

Approved refunds will be returned to the original payment method used for the order. After we process a refund, your bank or payment provider may require additional time for the funds to appear in your account.

Refunds, replacements and associated shipping costs will be handled in accordance with the Australian Consumer Law.

CONTACTING US

To request assistance with an order, please use the Contact Us page on our website and include your order number and relevant details.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.