Shipping policy

SHIPPING POLICY

Last updated: 8 August 2026

This Shipping Policy applies to orders placed through www.amazingnatures.com.au.

  1. SHIPPING DESTINATIONS

We currently ship to eligible addresses within Australia that are accepted by our checkout and available delivery carriers.

We do not currently offer international delivery unless an international shipping option is expressly displayed and available at checkout.

  1. SHIPPING RATES

For eligible Australian orders:

• Orders below AUD $150: AUD $20 flat-rate shipping.
• Orders of AUD $150 or more: Free standard shipping.

The free-shipping threshold is determined using the qualifying order value shown at checkout after discounts and excluding delivery charges.

The final available shipping method and charge will be displayed before payment is completed.

  1. ORDER PROCESSING

Orders are processed on business days, excluding weekends and public holidays.

Applicable processing and estimated delivery timing will be displayed on the product page, at checkout or communicated in the order confirmation. If no specific timeframe is stated or agreed, we will supply the order within a reasonable time.

Orders placed during sales, promotions, holidays or periods of unusually high demand may require additional processing time. We will provide clear information about any material delay once known.

  1. DELIVERY ESTIMATES

Delivery estimates are provided in good faith but may be affected by the delivery location, carrier operations, weather, public holidays and other circumstances outside our reasonable control.

An estimated delivery date is not a guaranteed delivery date unless we expressly state otherwise.

This does not affect any right you may have if an order is not supplied within an agreed or reasonable time.

  1. TRACKING

Tracking information will be provided by email when tracking is available for the selected delivery service.

Tracking may take some time to update after a shipping label is created or the parcel is collected.

  1. DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Contact us as soon as possible if an address needs to be changed. We cannot guarantee an address change after processing or dispatch has begun.

If an order is returned because an address supplied by the customer was incomplete or incorrect, or because the parcel was not collected, we will contact the customer. Reasonable additional delivery costs may apply before reshipment. Any additional charge will be disclosed before reshipment.

No additional charge will apply where the delivery problem was caused by our error or where charging it would be contrary to law.

  1. DELAYS AND FAILURE TO SUPPLY

If we become aware of a material delay, stock issue or other problem affecting fulfilment, we will provide an update and explain the available options.

If we cannot deliver the order within an agreed or reasonable time, an appropriate solution may include:

• a revised delivery arrangement accepted by the customer;
• replacement with an alternative product accepted by the customer;
• cancellation of the affected item; or
• a refund to the original payment method.

We will not knowingly accept payment for goods that we do not intend, or should know we will be unable, to supply within the promised or a reasonable time.

  1. LOST, DAMAGED OR INCORRECT ORDERS

Contact us promptly through our Contact Us page if an order:

• has not arrived within the expected timeframe;
• arrives damaged;
• appears unsafe or tampered with;
• contains an incorrect product; or
• is missing an item.

Please include the order number and, where applicable, photographs of the product, packaging and shipping label.

Do not consume a product if its seal is broken, its packaging appears tampered with or you reasonably believe it may be unsafe.

We will investigate with the delivery carrier and provide a remedy where required under the Australian Consumer Law. Your rights are not removed merely because you did not report the issue within an arbitrary short period.

  1. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We will try to assist before processing or dispatch, but changes cannot be guaranteed.

This does not affect rights relating to faulty, unsafe, damaged, incorrectly supplied or undelivered products.

  1. CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot legally be excluded under the Australian Consumer Law.

Questions about shipping can be submitted through the Contact Us page on www.amazingnatures.com.au.